UK & International Delivery & Returns

UK Christmas postage dates 2018

Standard delivery (including Free delivery):
Standard orders received by Wednesday 19th midnight will be dispatched within the Royal Mail 1st class deadline on the 20th of December 2018.
Standard orders received after this time until noon on Friday the 21st will all be dispatched 1st class prior to Christmas but delivery is not guaranteed.
Tracked delivery (including Free delivery):
The Royal mail deadline for tracked service is the 21st and all orders received by 4pm on the 21st will be dispatched prior to Christmas, we highly recommend choosing the tracked service in order to receive orders before Christmas.
Next Working Day delivery:
We are able to offer this service on orders received up until Friday noon 21st and they will be dispatched on the 21st for delivery Monday the 24th December 2018.
International delivery:
For overseas postal dates please consult the Royal Mail latest recommended posting dates for 2018.

Between Christmas & New Year deliveries:
The office is closed from the 24th (incl) over the Christmas period and will reopen on Thursday the 27th December. Orders placed on the 28th with Next day service will be delivered on the 31st and Saturday service will be delivered on 29th December.
We will be dispatching orders, but postal and courier services do not run normal delivery hours and we would therefore recommend opting for the Next day delivery service for any orders needed for the New Year celebrations.

Please ensure you are in to take receipt or have left instructions for the driver to leave in a safe place.

Normal postal and delivery service resumes on the 2nd of January 2019.

Please send an email to info@pipii.co.uk if you have any queries regarding your deliveries during this period.

UK postage

  • Standard Delivery at £3.95 (The usual delivery time is approx 2-3 working days from receipt of order but please note that it is dependent on the Royal Mail service in your area). Please advise if needed by specific date. This service is not tracked.
  • Tracked Delivery at £4.95 (Tracked service, Royal Mail 1st class delivery with tracking). 2-3 working days from receipt of order. A tracking reference is provided with your order dispatch email.
  • Next Working Day delivery at £7.50 (Mon- Fri courier service) Orders must be received by 1pm (please note: Orders received after 1pm Thursday will not arrive till Monday. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday for Tuesday delivery).
    Please provide a mobile number to receive courier updates.
  • Saturday Delivery at £15. Orders must be received by Friday 1pm. Delivery will be between 9am- 6pm.
    Please provide a mobile number to receive courier updates.
  • Free Standard Delivery on orders over £50 (3-4 working days from receipt of order). Please advise if needed by specific date.

Please note: Orders placed during a bank holiday will not be dispatched until the following working day, this also applies to Next Day orders. Dispatch confirmation is sent by email as soon as your order has been despatched.

Please look out for your dispatch note which will have the dispatch method as well as any tracking information. This is your first point of reference if the order has not been received as expected. You can usually either collect an order from Royal Mail or the courier depot or you can have the delivery re-scheduled should you not have been at home when the parcel delivery was attempted.

If you experience a problem receiving your order or need your order by a specific date please either email us at info@pipii.co.uk or telephone on 01342 823921 and we will do our best to help.

Returns

If you are not completely happy with the products you have received from Pipii and they are still in their original packaging and unused, then we are very happy for you to return these to:

  • Pipii RETURNS
  • Starlings, Highgate Works
  • Tomtits Lane
  • Forest Row
  • East Sussex
  • RH18 5AT

We offer either an exchange or a full refund to your original method of payment. Please ensure that you include your name and the order number (a copy of the delivery note would be ideal) and that the goods are returned within 28 days from the delivery. We would recommend that proof of postage is obtained from the post office.

Please note that we can only offer paid for returns if the products are faulty, damaged or wrongly listed. We would ask if at all possible, that you email through an photograph, thank you.

Your refund will follow within a couple of days of the returns arriving here at Pipii and will be made to your original payment method. The refund will not usually include the postage paid for at the time of placing the order unless products are faulty, damaged or wrongly listed.

No liability can be accepted by Pipii for return goods damaged or lost in transport.

International postage

We ship worldwide. We presently have a fixed shipping price dependent on your Country. * Please read important dispatch information below.

*The price quoted below is for standard Royal Mail International Small Package Post and does not provide us or you with any tracking. We can offer an additional tracked service or courier delivery should you wish to add this to your order (please email once you have placed the order and we will organise this and any additional charge). Please note that on International standard dispatch parcels, there is nothing we can do to locate the parcel once it has been dispatched from here. Many countries are slow in delivering and this is unfortunately entirely out of our control.

We aim to process and dispatch your order within 48 hours of receipt of order and we would expect you to receive the order within 1–3 weeks of receipt of dispatch email notice however delivery times cannot be guaranteed and will differ from country to country.

The price of sending any order overseas is dependent on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before despatching your parcel should this be the case. All prices charged are in GBP.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

Please email us with your product request if shipping is to a country not in the list below and we will email you back with a quote. Postage price is dependent on weight so it's important that we know what products and how many you are looking to purchase.

  • Andorra from: £7.00
  • Australia from: £12.00
  • Austria from: £7.00
  • Belgium from: £7.00
  • Brazil from: £11.50
  • Bulgaria from: £7.00
  • Canada from: £11.50
  • Croatia from: £7.00
  • Cyprus from: £7.00
  • Czech Republic from: £7.00
  • Denmark from: £7.00
  • Estonia from: £7.00
  • Faroe Islands from: £7.00
  • Finland from: £7.00
  • France from: £7.00
  • Germany from: £7.00
  • Gibraltar from: £7.00
  • Greece from: £7.00
  • Guernsey from: £2.95
  • Hong Kong SAR China from: £11.50
  • Hungary from: £7.00
  • Iceland from: £11.50
  • India from: £11.50
  • Ireland from: £7.00
  • Isle of Man from: £2.95
  • Israel from: £11.50
  • Italy from: £7.00
  • Japan from: £11.50
  • Jersey from: £2.95
  • Latvia from: £7.00
  • Liechtenstein from: £7.00
  • Lithuania from: £7.00
  • Luxembourg from: £7.00
  • Malaysia from: £12.00
  • Malta from: £7.00
  • Monaco from: £8.00
  • Netherlands from: £7.00
  • New Zealand from: £12.50
  • Norway from: £7.00
  • Poland from: £7.00
  • Portugal from: £7.00
  • Puerto Rico from: £11.50
  • Romania from: £7.00
  • San Marino from: £7.00
  • Singapore from: £12.00
  • Slovakia from: £7.00
  • Slovenia from: £7.00
  • Spain from: £7.00
  • Sweden from: £7.00
  • Switzerland from: £7.00
  • Turkey from: £12.00
  • United Arab Emirates from: £11.50
  • United States from: £11.50
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