UK & International Delivery & Returns

UK Christmas postage dates 2019

Standard delivery & including Free delivery:
Standard orders received by Thursday 19th midnight will be dispatched within the Royal Mail 1st class deadline on the 20th December 2019.
Tracked delivery:
The Royal mail deadline for tracked service is Friday 20th Dec by 2pm and all orders (standard as well as tracked service) received on (or before) the 20th by 4pm will be dispatched prior to Christmas but after the 19th, we highly recommend choosing the tracked service in order to receive orders before Christmas. The standard service is not guaranteed after the 20th Dec.
Next Working Day & Saturday delivery:
We are able to offer this service on orders received up until noon Monday the 23rd Dec and they will be dispatched on the 23rd for delivery Tuesday the 24th December 2019.
Please ensure you are in to take receipt or have left instructions for the driver to leave in a safe place.
Saturday deliveries can still be placed (until 2pm on the 20th) for delivery on the 21st Dec.
International delivery:
For overseas postal dates please consult the Royal Mail latest recommended posting dates for 2019.

Between Christmas & New Year deliveries:
We will be dispatching orders but postal and courier services do not run normal delivery hours and we would therefore recommend opting for the Next Day delivery service for any orders needed for the New Year celebrations.
Please also note that we dispatch orders from the warehouse between Christmas & New Year but that the office will be closed.
The office will be shut from the 23th Dec midday to the 2nd January 2020.

Normal postal and delivery service resumes on the 2nd of January 2020.

If you have any urgent query regarding any order please email info@pipii.co.uk

UK postage

  • Standard Delivery at £3.95 (This is a non trackable service with Royal Mail. The usual delivery time is approx 2-3 working days from receipt of order but please note that it is dependent on the Royal Mail service in your area and allow for weekends which can make it a little longer).
  • Tracked Delivery at £4.95 (This is a tracked service with Royal Mail. You will receive notification of the delivery.) This service is 2-3 working days from receipt of order. A tracking reference is issued to your order dispatch email and/or mobile number.
  • Next Working Day Delivery at £7.50 (Mon- Fri courier service) Orders must be received by 1pm (please note: Orders received after 1pm Thursday will not arrive till Monday. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday for Tuesday delivery). Please note that we are unable to ship Next day to some remote postcodes in Scotland, Isle Of Man, Jersey Islands. We will contact you if this affects your order.
    Please provide a mobile number to receive courier updates.
  • Saturday Delivery at £15. Orders must be received by Friday 1pm. Delivery will be between 9am- 6pm. Please note that we are unable to provide Saturday delivery to some remote postcodes in Scotland, Isle Of Man, Jersey Islands. We will contact you if this affects your order.
    Please provide a mobile number to receive courier updates.
  • Free Standard Delivery on orders over £50 (3-4 working days from receipt of order).
As we know how important parties are, we always recommend that you email us if you have an essential deadline for delivery and we will do our very best to ensure your order reaches you in good time.

Please note: Orders placed during a bank holiday will not be dispatched until the following working day, this also applies to Next Day orders. Dispatch confirmation is sent by email as soon as your order has been despatched.

Please look out for your dispatch note which will have the dispatch method as well as any tracking information. This is your first point of reference if the order has not been received as expected. You can usually either collect an order from Royal Mail or the courier depot or you can have the delivery re-scheduled should you not have been at home when the parcel delivery was attempted.

If you experience a problem receiving your order or need your order by a specific date please either email us at info@pipii.co.uk or telephone on 01342 823921 and we will do our best to help.

Returns

If you are not completely happy with the products you have received from Pipii and they are still in their original packaging and unused, then we are very happy for you to return these to:

  • Pipii RETURNS
  • Starlings, Highgate Works
  • Tomtits Lane
  • Forest Row
  • East Sussex
  • RH18 5AT

We can offer either an exchange or a refund to your original method of payment. Please be aware than an exchange will take longer as we are not able to ship the exchange order until the original order has been received by us. Please ensure that you include your name and the order number (a copy of the delivery note would be ideal) and that the goods are returned within 28 days from the delivery. We would always recommend that proof of postage is obtained from the post office.

Please note that we can only offer ‘free returns’ if the products are faulty, damaged or wrongly listed. We would ask if at all possible, that you email through a photograph, thank you.

Your refund will follow within a couple of days of the returns arriving here at Pipii and will be made to your original payment method. The refund will not usually include the postage paid for at the time of placing the order unless products are faulty, damaged or there are errors in our listing.

No liability can be accepted by Pipii for return goods damaged or lost in transport.

International postage

We ship worldwide. We presently have a fixed shipping price dependent on your Country. * Please read important dispatch information below.

*The price quoted below is for standard Royal Mail International Small Package Post and does not provide us or you with any tracking. We can offer an additional tracked service or courier delivery should you wish to add this to your order (please email once you have placed the order and we will organise this and any additional charge). Please note that on International standard dispatch parcels, there is nothing we can do to locate the parcel once it has been dispatched from here. Many countries are slow in delivering and this is unfortunately entirely out of our control.

We aim to process and dispatch your order within 48 hours of receipt of order and we would expect you to receive the order within 1–3 weeks of receipt of dispatch email notice however delivery times cannot be guaranteed and will differ from country to country.

The price of sending any order overseas is dependent on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before despatching your parcel should this be the case. All prices charged are in GBP.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

Please email us with your product request if shipping is to a country not in the list below and we will email you back with a quote. Postage price is dependent on weight so it's important that we know what products and how many you are looking to purchase.

  • Andorra from: £7.00
  • Australia from: £12.00
  • Austria from: £7.00
  • Belgium from: £7.00
  • Brazil from: £11.50
  • Bulgaria from: £7.00
  • Canada from: £11.50
  • Croatia from: £7.00
  • Cyprus from: £7.00
  • Czech Republic from: £7.00
  • Denmark from: £7.00
  • Estonia from: £7.00
  • Faroe Islands from: £7.00
  • Finland from: £7.00
  • France from: £7.00
  • Germany from: £7.00
  • Gibraltar from: £7.00
  • Greece from: £7.00
  • Guernsey from: £2.95
  • Hong Kong SAR China from: £11.50
  • Hungary from: £7.00
  • Iceland from: £11.50
  • India from: £11.50
  • Ireland from: £7.00
  • Isle of Man from: £2.95
  • Israel from: £11.50
  • Italy from: £7.00
  • Japan from: £11.50
  • Jersey from: £2.95
  • Latvia from: £7.00
  • Liechtenstein from: £7.00
  • Lithuania from: £7.00
  • Luxembourg from: £7.00
  • Malaysia from: £12.00
  • Malta from: £7.00
  • Monaco from: £8.00
  • Netherlands from: £7.00
  • New Zealand from: £12.50
  • Norway from: £7.00
  • Poland from: £7.00
  • Portugal from: £7.00
  • Puerto Rico from: £11.50
  • Romania from: £7.00
  • San Marino from: £7.00
  • Singapore from: £12.00
  • Slovakia from: £7.00
  • Slovenia from: £7.00
  • Spain from: £7.00
  • Sweden from: £7.00
  • Switzerland from: £7.00
  • Turkey from: £12.00
  • United Arab Emirates from: £11.50
  • United States from: £11.50
£
Sign up to our newsletter & get 5% off instantly!
Receive the latest news & hygge from Pipii, special offers, inspirational party & wedding ideas.