UK & International Delivery & Returns

UK postage

  • Standard Delivery at £3.95 (The usual delivery time is approx -2-3 working days from receipt of order but please note that it is dependent on the Royal Mail service in your area). Please advise if needed by specific date.
  • Next Working Day delivery at £7.50 (Mon- Fri courier service) Orders must be received by 1pm (please note: Orders received after 1pm Thursday will not arrive till Monday. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday for Tuesday delivery).
    Please provide a mobile number to receive courier updates.
  • Saturday Delivery at £15. Orders must be received by Friday 1pm. Delivery will be between 9am- 6pm.
    Please provide a mobile number to receive courier updates.
  • Free Standard Delivery on orders over £50 (3-4 working days from receipt of order). Please advise if needed by specific date.

Please note: Orders placed during a bank holiday will not be dispatched until the following working day, this also applies to Next Day orders. Dispatch confirmation is sent by email as soon as your order has been despatched.

Please look out for your dispatch note which will have the dispatch method as well as any tracking information. This is your first point of reference if the order has not been received as expected. You can usually either collect an order from Royal Mail or the courier depot or you can have the delivery re-scheduled should you not have been at home when the parcel delivery was attempted.

If you experience a problem receiving your order or need your order by a specific date please either email us at info@pipii.co.uk or telephone on 01342 823921 and we will do our best to help.

Returns

If you are not completely happy with the products you have received from Pipii and they are still in their original packaging and unused, then we are very happy for you to return these to:

  • Pipii RETURNS
  • Starlings, Highgate Works
  • Tomtits Lane
  • Forest Row
  • East Sussex
  • RH18 5AT

We offer either an exchange or a full refund to your original method of payment. Please ensure that you include your name and the order number (a copy of the delivery note would be ideal) and that the goods are returned within 28 days from the delivery.

Please note that we can only offer paid for returns if the products are faulty, damaged or wrongly listed and we would recommend that proof of postage is obtained from the post office.

Your refund will follow within a couple of days of the returns arriving here at Pipii and will be made to your original payment method. The refund will not usually include the postage paid for at the time of placing the order unless products are faulty, damaged or wrongly listed.

No liability can be accepted by Pipii for return goods damaged or lost in transport.

International postage

We ship worldwide. We presently have a fixed shipping price dependent on your Country. * Please read important dispatch information below.

*The price quoted below is for standard Royal Mail International Small Package Post and does not provide us or you with any tracking. We would recommend that you consider adding tracking to your order (please email once you have placed the order and we will organise this and any additional charge). Please note that on standard dispatch parcels, there is nothing we can do to locate the parcel once it has been dispatched from here. Many countries are slow in delivering and this is unfortunately entirely out of our control.

We aim to process and dispatch your order within 48 hours of receipt of order and we would expect you to receive the order within 1–3 weeks of receipt of dispatch email notice however delivery times cannot be guaranteed and will differ from country to country.

The price of sending any order overseas is dependent on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before despatching your parcel should this be the case. All prices charged are in GBP.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

Please email us with your product request if shipping is to a country not in the list below and we will email you back with a quote. Postage price is dependent on weight so it's important that we know what products and how many you are looking to purchase.

  • Andorra from: £7.00
  • Australia from: £12.00
  • Austria from: £7.00
  • Belgium from: £7.00
  • Brazil from: £11.50
  • Bulgaria from: £7.00
  • Canada from: £11.50
  • Croatia from: £7.00
  • Cyprus from: £7.00
  • Czech Republic from: £7.00
  • Denmark from: £7.00
  • Estonia from: £7.00
  • Faroe Islands from: £7.00
  • Finland from: £7.00
  • France from: £7.00
  • Germany from: £7.00
  • Gibraltar from: £7.00
  • Greece from: £7.00
  • Guernsey from: £2.95
  • Hong Kong SAR China from: £11.50
  • Hungary from: £7.00
  • Iceland from: £11.50
  • India from: £11.50
  • Ireland from: £7.00
  • Isle of Man from: £2.95
  • Israel from: £11.50
  • Italy from: £7.00
  • Japan from: £11.50
  • Jersey from: £2.95
  • Latvia from: £7.00
  • Liechtenstein from: £7.00
  • Lithuania from: £7.00
  • Luxembourg from: £7.00
  • Malaysia from: £12.00
  • Malta from: £7.00
  • Monaco from: £8.00
  • Netherlands from: £7.00
  • New Zealand from: £12.50
  • Norway from: £7.00
  • Poland from: £7.00
  • Portugal from: £7.00
  • Puerto Rico from: £11.50
  • Romania from: £7.00
  • San Marino from: £7.00
  • Singapore from: £12.00
  • Slovakia from: £7.00
  • Slovenia from: £7.00
  • Spain from: £7.00
  • Sweden from: £7.00
  • Switzerland from: £7.00
  • Turkey from: £12.00
  • United Arab Emirates from: £11.50
  • United States from: £11.50
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