UK & International Delivery & Returns
We make every effort to despatch your parcel out as soon as possible. Normally delivery time from time of order will be 2-3 working days for our Standard delivery service. Our Standard delivery for orders less than 2kg will be posted Royal Mail 1st class. Orders over 2kg will be dispatched by courier, please allow 2 working days from dispatch.
We would recommend that you advise us if you need your parcel by a specific date, please inform us at the time of ordering or use our 'Next Working Day' delivery service. We will notify you by email as soon as your order has been despatched.
- Standard delivery at £3.95 (2-3 working days from receipt of order). Please advise if needed by specific date, many thanks.
- Next Day delivery at £7.50 (next day guaranteed), orders must be received by 1pm (please note: Orders received after 1pm Thursday will not arrive till Monday. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday for Tuesday delivery).
- Free Standard delivery on orders over £50 (2-3 working days from receipt of order). Please advise if needed by specific date, many thanks.
- Saturday delivery at £15. Orders must be received by Friday 1pm.
In the unlikely event that you are not completely satisfied with your purchase; we guarantee to exchange it or provide a full refund, providing you contact us within seven working days from the date you take receipt of the goods, by phone or email email@example.com. Goods must be returned to us within 14 days in original packaging and in a re-saleable condition.
Return delivery costs are to be paid by the customer. It is recommended that proof of postage is obtained from the post office. If the goods have arrived either damaged or faulty, Pipii will refund postage.
No liability can be accepted by Pipii for return goods damaged or lost in transport.
We guarantee to refund monies paid within 30 days of order cancellation and/or receipt of returns.
We ship worldwide. We presently have a fixed shipping price dependent on your Country. * Please read important dispatch information below.
*The price quoted below is for standard Royal Mail International Small Package Post and does not provide us or you with any tracking. We would recommend that you consider adding tracking to your order (please email once you have placed the order and we will organise this and any additional charge). Please note that on standard dispatch parcels, there is nothing we can do to locate the parcel once it has been dispatched from here. Many countries are slow in delivering and this is unfortunately entirely out of our control.
We aim to process and dispatch your order within 48 hours of receipt of order and we would expect you to receive the order within 1–3 weeks of receipt of dispatch email notice however delivery times cannot be guaranteed and will differ from country to country.
The price of sending any order overseas is dependent on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before despatching your parcel should this be the case. All prices charged are in GBP.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Please email us with your product request if shipping is to a country not in the list below and we will email you back with a quote. Postage price is dependent on weight so it's important that we know what products and how many you are looking to purchase.